MON-FRI 9:00-6:00 PST
1.800.360.9619
9030 BRIDGEPORT PLACE
RANCHO CUCAMONGA, CA 91730
WHY OPTIMA?
Our name speaks for itself, i.e., the best quality! Optima Scale Mfg Co. manufactures to ISO9001 quality standard, the global seal of excellence in all facets of business; from research, production, to customer service.
In addition, as the direct source of many products on the market, we can guarantee the most reasonable prices. Compared to our competitors, you can benefit from a price advantage of up to 80% if you purchase an Optima scale!
WHERE CAN I PURCHASE OPTIMA SCALES?
We would strongly suggest you get your products from your local dealer. This is because you can get the best instructions and service from the "local guy," who has the know how to help you better understand the scale and most probably can give you even further discounts.
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We have distributors and dealers across North American and South America, please refer to our dealers page for more information.
WHERE CAN I GET TECHNICAL SUPPORT?
For model specific questions, please refer to the user's manual that's included with all of our products. You can also go to Downloads to search for manuals and troubleshooting.
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If your problem still not solved, please email us at support@optimascale.com so that we can answer your questions most efficiently and effectively.
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We strongly suggest contacting us by email, however, you may contact our representatives over the phone at
1-800-360-9619 ext. 2
from 9am to 5pm (Pacific Time).
WHAT IS YOUR WARRANTY AND RETURN POLICY?
Optima Weighing Technology warrants to the buyer that all materials sold to the buyer pursuant hereto are free from defects in material and workmanship under normal use and service for a period of 1 year.
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During this period if a product is found
to be defective in material, please contact Optima Scale Mfg Co. by email to
support@optimascale.com with details of the issue and proof such as photos. We will assure first whether we can help solve your problem. If not, we will assign you a return number to return the product to our repair
department. Please do not return anything before you receive the return number.
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